1. Who We Are
Tstes Like Home Ltd is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us at hello@tsteslikehome.com.
2. What Data We Collect
We may collect the following personal data from you:
- Identity data: your name
- Contact data: your email address, phone number, and delivery address
- Financial data: payment information processed securely via Stripe (we do not store your card details)
- Order data: details of the meal kits you have ordered
- Communications data: any correspondence you send us
- Technical data: IP address, browser type, and pages visited on our website
3. How We Use Your Data
We use your personal data for the following purposes:
- To process and fulfil your orders
- To communicate with you about your orders and our service
- To send you marketing communications where you have consented
- To improve our website and service
- To comply with our legal obligations
4. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Contract: processing is necessary to fulfil your order
- Legitimate interests: to improve our products and services
- Consent: for marketing communications — you can withdraw consent at any time
- Legal obligation: where required by law
5. Sharing Your Data
We do not sell your personal data. We may share it with the following third parties only where necessary:
- Stripe: to process payments securely
- Delivery partners: to deliver your order to you
- Email service providers: to send order confirmations and communications
- Legal authorities: where required by law
All third parties are required to handle your data securely and in accordance with applicable data protection law.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Order records are retained for 7 years for accounting and legal compliance purposes. Marketing data is retained until you withdraw consent.
7. Your Rights
Under UK GDPR, you have the following rights:
- Access: to request a copy of the personal data we hold about you
- Rectification: to request correction of inaccurate data
- Erasure: to request deletion of your data in certain circumstances
- Restriction: to request we limit how we process your data
- Portability: to receive your data in a portable format
- Objection: to object to processing based on legitimate interests
- Withdraw consent: at any time, where processing is based on consent
To exercise any of these rights, please contact us at hello@tsteslikehome.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies Policy
Our website uses cookies to improve your experience. A cookie is a small text file placed on your device when you visit our site.
Types of cookies we use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function (e.g. session management) | Session |
| Analytics | Help us understand how visitors use our site so we can improve it | Up to 2 years |
| Stripe | Used by our payment provider to detect fraudulent transactions | Up to 1 year |
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described above.
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Payment data is handled entirely by Stripe and is never stored on our systems.
10. Changes to This Policy
We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
11. Contact
For any privacy-related queries, please contact us at hello@tsteslikehome.com.